Student Counselling Portal

The online counseling portal is an officially recognized platform endorsed by the New York City Department of Education (NYCDOE), providing students with access to counseling services for their academic, personal, and emotional well-being. The portal aims to overcome barriers of accessibility and stigma associated with traditional counseling methods. The project aims to address the problem and present actionable recommendations to improve student engagement on the NYCDOE-approved online counseling portal.

Client : Student Counselling Portal
Category : Communication Management SAAS web scrapping

features

Stepwise onboarding process
User Role and Permission Management
Dynamic Dashboards using google charts
Twillo Communication - Calls, SMS
Email Management via SendGrid
Schedule Events via Google Calendar
Creating and Managing Survey Forms
Share Resources, Services and Notes
Customer Help and Feedback
Resource Repository
Data Scrapping via Scrappy
Collaboration via Share and Follow up
Import and export data using excel/csv
User Friendly and Responsive Interface

Our Challenges / Solutions

Trust and Confidentiality: Establishing trust and ensuring the confidentiality of student information in an online setting is a significant challenge. Students may have concerns about the security of their personal data and the privacy of their counseling interactions
Resource Diversity and Relevance: The online counseling portal may lack a diverse range of resources, materials, and tools that address the specific needs and challenges faced by students and guardians.
Engagement with Multilingual Students: New York City is a linguistically diverse environment, and the portal may face challenges in effectively engaging with students who speak languages other than English. Ensuring multilingual support is crucial to inclusivity and reaching a broader student population.
Inadequate Utilization of Available Services: The portal may offer a wide range of counseling services, resources, and tools, but students/guardians may not be aware of them or might not know how to access and use them effectively.

Trust and Confidentiality: Implement stringent privacy policies and procedures to safeguard student information.
Resource Diversity and Relevance: Expand the range of resources available on the online counseling portal to cater to the specific needs and challenges faced by students and guardians. Collaborate with counselors, educators, Virtual Assistants, and relevant stakeholders to develop resources that align with the educational and personal goals and address the unique experiences of students in the New York City school system.
Multilingual Support: Offer the counseling portal in multiple languages to accommodate the diverse linguistic needs of students. Provide multilingual counseling services and ensure that resources are available in various languages commonly spoken in the city.
Personalized Outreach and Support: Implement personalized outreach strategies to engage students based on their unique needs and concerns. Utilize data analytics to identify trends and patterns, allowing counselors to reach out proactively to students who may require assistance.

The application was approved and certified by NYCDOE Cloud Review & Compliance Board. Implemented a robust authentication system to ensure user privacy and confidentiality. The portal utilizes secure call, sms, and email functionality, and resource libraries to deliver counseling services virtually.
Virtual Assistants and other school faculties will align the resources and providers based on the students/guardian’s personal and educational goals by communicating unique resources via Call, Email, and SMS or sending Survey Responses to address their needs. The portal utilizes secure audio conferencing, chat functionality, and resource libraries to deliver counseling services virtually.
The application allows the School Faculties to communicate with the students multi-lingually.
The application allows the schools to send out personalized surveys to get insight into students’/guardian’s needs and concerns. Based on the survey responses the school can align the students/guardians with the resources available with personalized positive messages.